Privacy Policy
Covers exactly what personal data we collect, how long we keep it, and the rights you have to access or delete it under applicable law.
LEGAL REFERENCE
Our Legal Framework for Your Account
We've written these terms to be clear about how your account works, what we commit to, and what we ask of you in return. Everything here applies to...
Account TermsPrivacy PolicyCookie PolicyDispute ProcessJurisdiction: Pakistan
What Our Policy Covers and Why
Your use of one jj is governed by the terms set out here, applicable where local law permits. We collect only the account data needed to verify your identity, process withdrawals, and keep your session secure. Deposits made through JazzCash, Easypaisa, SadaPay, or Raast are processed under the payment provider's own terms alongside ours. We do not share your personal data with
third parties outside of what is required for payment processing and regulatory compliance. If a conflict arises between these terms and a translated version, the English text controls. We update this page when our legal obligations change, and continued use of your account after an update means you accept the revised terms.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
POLICY CONTACT PATHS
Reach Us About Any Legal Query
If you have a question about our terms, your account data, or a dispute, our support team is available around the clock. Choose the channel that works for you and we'll connect you with the right person.
Team online
Live Chat
Start a live chat session directly from your account dashboard. Our agents handle policy questions, account queries, and dispute submissions any time of day or night.
Email Support
Send a detailed message to our legal and compliance inbox. We aim to respond within 24 hours and keep a written record of every exchange for your reference.
Help Centre
Browse our policy articles in the Help Centre for instant answers on account terms, data handling, and the steps involved in raising a formal dispute with one jj.
POLICY TRUST SIGNALS
How We Back Our Legal Commitments
We want you to feel confident that the terms you read here reflect how we actually operate. These six signals show the concrete steps we take to keep our policy commitments real...
Plain-Language Terms
We write our terms in clear Pakistani English so you understand exactly what you are agreeing to, without needing a legal background to parse the key obligations on both sides.
Versioned Policy Log
Every update to our terms is logged with a date. You can request the previous version at any time so you can see precisely what changed and when it took effect on your account.
Data Minimisation
We collect only the account fields required for identity verification and payment processing. No surplus data is retained, and you can request a copy of what we hold at any time.
Secure Account Access
Two-factor authentication is available on every account. We enforce encrypted sessions and flag unusual login attempts before they can affect your balance or personal details.
Dispute Escalation Path
If our first-line support cannot resolve your concern, a formal escalation path exists with defined response windows so your dispute does not sit unanswered indefinitely.
Pakistan-Region Scope
Our terms are written specifically for supported Pakistan regions. We do not apply a generic global policy and then carve out exceptions — the Pakistan context is the starting point.
POLICY PAGE CONSISTENCY
How This Page Aligns With Our Other Policies
Our legal pages are designed to work together. Each one covers a distinct topic, and together they give you a complete picture of how your account is governed across every part of...
Cookie Policy
Explains which cookies are active on your session, what each one does, and how to adjust your preferences without breaking core account functions.
Account Terms
Sets out the rules for opening, using, and closing your account, including the conditions under which we may suspend access pending a review.
Withdrawal Policy
Details the verification steps required before a withdrawal is processed and the expected clearing times for JazzCash, Easypaisa, SadaPay, and Raast.
Dispute Policy
Describes the formal process for raising a complaint, the timelines we commit to, and the escalation options available if the first response does not resolve your concern.
Promotions Terms
Outlines the conditions attached to any active promotion on your account, including how rewards are credited and what activity qualifies for them.
Responsible Account Use
Covers the account-management tools available to you, including how to set your own activity limits or request a cooling-off period through your account settings.
POLICY LAYOUT FEATURES
How We've Structured This Legal Section
We've organised our legal section so you can find what you need without reading every page. Each area of policy has its own dedicated page, and this section...
Dedicated Policy Pages
Each policy topic lives on its own page rather than...
Consistent Section Order
Every policy page opens with scope, then obligations, then your...
Plain Summary Blocks
Each policy page includes a plain-language summary at the top...
Last-Updated Timestamps
A visible date at the top of each page tells...
Linked Cross-References
Where one policy refers to another — for example, account...
Mobile-Readable Format
Every policy page is formatted to read comfortably on a...
Common Questions About Our Terms
Your account is governed by the terms applicable in supported regions of Pakistan. Where local law permits, these terms form the binding agreement between you and one jj for all account activity.
Submit a data access request through our Help Centre or by emailing our compliance inbox. We will compile and send your account data within the timeframe required under applicable law.
We retain only the data we are legally required to keep after closure, such as transaction records for a defined period. All other personal data is deleted in line with our Privacy Policy.
Yes. Raise the dispute through our support team with your transaction reference. We coordinate with the relevant payment provider — JazzCash, Easypaisa, SadaPay, or Raast — to investigate and resolve it.
We post a notice on the site and update the date at the top of the relevant policy page. Continuing to use your account after the effective date means you accept the updated terms.
If our first-line team cannot resolve your concern within the stated window, you can request a formal escalation. A senior compliance contact will review your case and respond with a decision.
The core account terms apply equally regardless of whether you use JazzCash, Easypaisa, SadaPay, or Raast. Each payment provider also has its own terms that apply to the transaction on their side.